广东一女子飞上海求医因航班超售被拒载？律师：航司超售拒载属违约，旅客可主张赔偿

\u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003cp id=\"reporterInfo\"\u003e河南日报社视觉全媒体中心·大河报记者韩懿亭 \u003c/p\u003e\u003cp\u003e近日，广东一博主发视频称，自己在搭乘东方航空航班前往上海就医时，因\u003c!--VERTICAL_CARD_BEGIN_0--\u003e航班超售\u003c!--VERTICAL_CARD_END_0--\u003e被拒载，引发关注。\u003c/p\u003e\u003cp\u003e\u003c!--IMG_0--\u003e\u003c/p\u003e\u003cp\u003e视频显示，该旅客抵达登机口后，被现场工作人员告知，因航班出现超售，无法乘坐原定的航班出行。\u003c/p\u003e\u003cp\u003e旅客当场表示，自己需前往上海就医，医生号源十分紧张，希望能够按时出行。工作人员提出让旅客改签至当天12:10的航班，并升级至公务舱，同时给予一定程度的补偿。双方未达成一致。\u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp\u003e12日中午，大河报《看见》记者联系当事人核实情况，对方婉拒采访。记者随后多次致电中国东方航空公司客服及相关部门，就现场具体情形、事件进展以及航班超售处置流程等问题进行采访。电话沟通中，工作人员建议记者通过官方邮箱发送采访函。记者按要求发送采访函并补充了相关材料，但截至发稿，暂未收到回复。\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp\u003e航司超售后拒绝旅客登机的程序是否合规？如果因此造成间接损失，乘客是否有权主张赔偿？12日下午，大河报《看见》记者就此采访了河南泽槿律师事务所主任付建。\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e付建指出，根据民法典第820条规定，承运人应当按照约定的时间、班次将旅客安全运输到约定地点，航司超售拒载属于\u003c!--VERTICAL_CARD_BEGIN_1--\u003e根本违约\u003c!--VERTICAL_CARD_END_1--\u003e。同时，《公共航空运输旅客服务管理规定》明确要求，承运人因超售需征集\u003c!--TYPO_BEGIN_0--\u003e自愿\u003c!--TYPO_END_0--\u003e者程序，未经征集不得使用\u003c!--VERTICAL_CARD_BEGIN_2--\u003e优先登机规则\u003c!--VERTICAL_CARD_END_2--\u003e确定被拒绝登机的旅客。付建指出，如果东航在本次事件中未先征集\u003c!--TYPO_BEGIN_1--\u003e自愿\u003c!--TYPO_END_1--\u003e者、未优先保障紧急就医旅客，在程序上可能存在瑕疵。\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003c!--PARAGRAPH_3--\u003e\u003cp\u003e付建表示，旅客因专家号作废等损失属于\u003c!--VERTICAL_CARD_BEGIN_3--\u003e合理可预见损失\u003c!--VERTICAL_CARD_END_3--\u003e，有权主张全额赔偿。但根据民法典及航空运输合同相关规定，违约损害赔偿范围包括直接经济损失和部分间接损失，间接损失赔偿需在航司订立合同时可预见的范围内。若旅客因未及时就医导致病情加重等额外损失，航空公司可能会拒绝赔偿。\u003c/p\u003e\u003cp\u003e\u003c!--IMG_1--\u003e\u003c/p\u003e\u003cp id=\"newsTailEdit\"\u003e来源：大河报·豫视频编辑：刘惠杰\u003c/p\u003e\u003cstyle\u003e.rich_media_content{--news-tabel-th-night-color: #444444;--news-font-day-color: #333;--news-font-night-color: #d9d9d9;--news-bottom-distance: 22px}.rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.rich_media_content{color:var(--news-font-day-color);font-size:18px}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]):not(.qn-editor-copy){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content{color:var(--news-font-night-color)}}.data_color_scheme_dark .rich_media_content p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:.5px;line-height:30px;margin-bottom:var(--news-bottom-distance);word-wrap:break-word}.data_color_scheme_dark .rich_media_content .qn-editor-copy p:not([data-exeditor-arbitrary-box=image-box]){letter-spacing:unset;line-height:unset;margin-bottom:unset;word-wrap:unset}.data_color_scheme_dark .rich_media_content{color:var(--news-font-night-color)}.data_color_scheme_dark .rich_media_content{font-size:18px}.rich_media_content p[data-exeditor-arbitrary-box=image-box]{margin-bottom:11px}.rich_media_content\u003ediv:not(.qnt-video),.rich_media_content\u003esection{margin-bottom:var(--news-bottom-distance)}.rich_media_content hr{margin-bottom:var(--news-bottom-distance)}.rich_media_content .link_list{margin:0;margin-top:20px;min-height:0!important}.rich_media_content blockquote{background:#f9f9f9;border-left:6px solid #ccc;margin:1.5em 10px;padding:.5em 10px}.rich_media_content blockquote p{margin-bottom:0!important}.data_color_scheme_dark .rich_media_content blockquote{background:#323232}@media(prefers-color-scheme:dark){body:not([data-weui-theme=light]):not([dark-mode-disable=true]) .rich_media_content blockquote{background:#323232}}.rich_media_content ol[data-ex-list]{--ol-start: 1;--ol-list-style-type: decimal;list-style-type:none;counter-reset:olCounter calc(var(--ol-start,1) - 1);position:relative}.rich_media_content ol[data-ex-list]\u003eli\u003e:first-child::before{content:counter(olCounter,var(--ol-list-style-type)) '. 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